Accessibility for Ontarians with Disabilities

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Wedlock Paper Converters Limited wishes to make available our customer service policy:

Wedlock Paper Converters Limited will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

• ensuring that all clients receive the same value and quality;
• allowing clients with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
• using alternative methods when possible to ensure that clients with disabilities have access to the same services, in the same place and in a similar manner;
• taking into account individual needs when providing goods and services; and,
• communicating in a manner that takes into account the client’s disability

FEEDBACK PROCESS

Wedlock Paper Converters Limited welcomes feedback, including feedback about the delivery of our services to persons with disabilities. The Company will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner. All customers can submit feedback or questions to 905-277-9461 x301 or by email at AODA@wedlockpaper.com

MODIFICATIONS TO THIS OR OTHER POLICIES

Wedlock Paper Converters Limited is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. We retain the right to amend or change this policy at any time; however, any such change will only be made after considering the impact on people with disabilities.

For more information on AODA visit:

Making Ontario Accessible http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/ado.aspx

AODA, Accessible Customer Service Policy, click to access

Multi-Year Accessibility Plan, click to access